Frequently Asked Questions

What types of products does Trenics sell?

Trenics specializes in productivity-boosting electronics and home appliances—ranging from rechargeable fans, lamps, and pressing irons to smart desks, ergonomic chairs, smart office tools and computer accessories. Every product is hand-picked to help you work and live more efficiently.

Yes, absolutely. Trenics is a registered business operating in Nigeria. We are committed to providing a secure online shopping experience, clear policies, and reliable customer service to build trust with our customers.

Simply browse our Shop or Categories pages, click “Add to Cart” on the items you want, then proceed to checkout. You’ll enter your shipping details, choose a payment method, and confirm your order in just a few clicks.

We accept secure online payments via Paystack and Flutterwave, including Visa, MasterCard, Verve, bank transfers (NIP/RTGS), USSD, and major mobile-money wallets.

No. Trenics is an online-only store—cash on delivery is not available. Our streamlined online payments ensure faster processing, better security, and clearer order tracking.

To ensure faster order processing, enhance security for both our customers and our business, and streamline logistics, we operate on a prepaid digital payment model. This allows us to process and dispatch your orders more efficiently.

Yes, your online payment security is a top priority. Our website uses SSL encryption to protect your data, and all digital payments are processed through reputable and secure Nigerian payment gateways that comply with international security standards.

Standard delivery takes 3–5 business days. For major metro areas like Lagos, Oyo, Ogun and Kwara, you may receive your order in 1–2 business days. Precise ETAs are provided at checkout.

We ship nationwide to all states and major cities across Nigeria. Delivery times may vary depending on your specific location.

Absolutely. We partner only with authorized suppliers and manufacturers to ensure every item is 100% authentic, brand-new, and covered by the manufacturer’s warranty.

You can cancel or modify your order within 1 hour of placement, provided it hasn’t been dispatched. Simply contact us via WhatsApp, and we’ll handle your request.

We offer a 7-day return window for eligible products. If a product is defective, damaged upon arrival, not as described, or the incorrect item, you can initiate a return request within 7 days from the date of delivery, subject to our Refund and Returns Policy conditions.

To initiate a return, please contact our customer support team within the 7-day window. You will need to provide your Order Number and details about the issue. Our team will guide you through the return process and provide instructions on how to send the item back if eligible.

Generally, returned items must be in their original packaging (where possible), include all accessories and manuals, and be in the same condition as received (unless returning due to a defect). Items showing misuse or damage caused by the customer are not eligible. Refer to our full Refund and Returns Policy for details.

Yes—we provide special pricing and tailored service for bulk or corporate orders. Please reach out to our Business Sales team at [email protected] for a custom quote.

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