Trenics Refund and Returns Policy

At Trenics, we are committed to your satisfaction and want you to be confident in your purchase of productivity-enhancing electronics and gadgets. We understand that sometimes a product may not be exactly what you need or may have an issue. This policy outlines our guidelines for returns and refunds.

Our Commitment:

We stand behind the quality of the products we offer and aim to provide a fair and straightforward process for returns and refunds when necessary.

Eligibility for Returns:

You may be eligible to return a product purchased from Trenics if:

  • The product is defective or damaged upon arrival.
  • You received the incorrect item different from your order.
  • The product is not as described on our website in a material way.
  • The product does not function as intended due to a manufacturing defect within the return window.

Please Note: We generally do not accept returns for change of mind/no longer wanted/ordered by mistake or if the product has been misused, damaged by the customer, or is not in its original condition (unless returning due to a defect present upon arrival).

Return Timeframe:

You must initiate a return request within 7 days from the date your order was delivered. Requests made outside this 7-day window will not be accepted.

Conditions for Return Acceptance:

For a return to be accepted, the item must meet the following conditions:

  • The product must be in its original packaging (where possible) and include all original accessories, manuals, and components.
  • The product must be in the same condition as you received it (unless returning due to a defect or damage upon arrival).
  • The product must show no signs of misuse, accidental damage, or tampering caused by the customer.
  • Submit proof: Clear photos/video of the issue.
  • Original proof of purchase (e.g., order number, invoice) must be provided.

Items Not Eligible for Return:

The following items are generally not eligible for return:

  • Products that have been used, altered, or damaged by the customer (unless returning due to a defect present upon arrival).
  • Products without their original packaging, accessories, manuals, or components (where applicable).
  • Items that are outside the 7-day return window.
  • Digital products (e.g., software licenses) if applicable and opened/used.

How to Initiate a Return:

If your item meets the eligibility criteria, please follow these steps to initiate a return:

  1. Contact Trenics: Reach out to us within the 7-day return window via WhatsApp.
  2. Provide Your Order Details: Include your Order Number and clearly describe the issue with the product.
  3. Provide Supporting Evidence: If the item is defective or damaged, please provide clear photos or a short video showing the issue.
  4. Await Approval and Instructions: We will review your request and determine if it is eligible for a return based on our policy. If approved, we will provide you with instructions on how to proceed with the return shipment. Please do not send items back before receiving approval and instructions from us.

Return Shipping:

  • If you are returning a product because it is defective, damaged, or incorrect, Trenics will cover the cost of return shipping. We will provide you with instructions or a return shipping label (if applicable) or advise on the best way to send the item back to our designated return location in Nigeria.
  • If a return is accepted for another reason (e.g., product not meeting expectations, if applicable and within policy), the customer will be responsible for the return shipping costs.

Refunds and Exchanges:

Once we receive your returned item and inspect it to ensure it meets the conditions outlined in this policy, we will process your refund or exchange:

  • Refunds: If a refund is approved, the amount will be credited back to your original payment method within 7 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. 
  • Exchanges: If you requested an exchange for the same item (e.g., due to a defect) and it is available, we will ship out the replacement item after receiving and inspecting the returned item.

Important Considerations for Customers:

Our 7-day return policy applies to all customers in Nigeria, regardless of your state of residence. While the return process might involve coordinating shipment from your location to our designated return point, we will work with you to provide clear instructions and facilitate the process for eligible returns.

Need help?

If you have any questions or need further clarification regarding our Refund and Returns Policy, please do not hesitate to contact us.

[email protected]

+234 907 157 3662

Thank you for shopping with Trenics!