Our Terms & Conditions

Welcome to Trenics! These Terms and Conditions govern your use of our website www.trenics.com.ng (the “Site”) and the purchase of any electronics and gadgets from us. By accessing or using our Site and/or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing, browsing, or purchasing from Trenics, you agree to these Terms and Conditions as well as our Privacy Policy. These Terms govern your use of our website and services, including but not limited to product browsing, ordering, and payments.

2. Eligibility

You represent and warrant that you are at least 18 years of age or have obtained parental or guardian consent to use our website and make purchases.

3. Account Registration

To access certain features of our website, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Product Information and Orders

  • Product Descriptions: We strive to ensure that product descriptions, pricing, and availability are accurate. However, errors may occur. In the event of any inaccuracies, we reserve the right to correct them and update the information accordingly.
  • Ordering Process: By placing an order, you are making an offer to purchase products from Trenics. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing, or concerns about fraudulent activity.
  • Payment: All purchases on Trenics are made via secure online payment methods. We do not accept cash on delivery. Payment must be received before the order is processed.
  • Pricing: All prices are listed in Nigerian Naira (NGN) and are inclusive of applicable Value Added Tax (VAT) unless otherwise stated.

5. Ordering Process

  • By placing an order on our Site, you are making an offer to purchase the products in your order.
  • After you place an order, you will receive an order confirmation email from us. This email confirms that we have received your order but does not constitute acceptance of your offer.
  • Your order is accepted by us when we dispatch the products to you and send you a shipping confirmation email.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraudulent activity. If we cancel your order after you have made payment, we will issue a full refund.

6. Payment Terms

  • Transaction Types: We accept various forms of digital payment, including debit/credit cards and bank transfers, as specified on our Site. We do not currently accept cash on delivery.

  • Prepaid Only: All orders require upfront payment via Flutterwave and Paystack.

  • Confirmation: Orders are processed only after payment validation.

  • Fraud Prevention: Suspected fraudulent transactions will be canceled immediately.

7. Shipping and Delivery

  • We will arrange for the shipping of the products you purchase to the shipping address you provide during the checkout process.
  • Shipping costs and estimated delivery times will be displayed during the checkout process and may vary depending on your location and the shipping method selected.
  • We aim to deliver your order within the estimated timeframe, but delivery times are not guaranteed and may be affected by factors beyond our control, such as logistical issues or unforeseen circumstances.
  • Risk of loss and title to the products pass to you upon our delivery to the shipping carrier.
  • You are responsible for ensuring that the shipping address you provide is accurate and that someone is available to receive the delivery.

8. Returns, Refunds, and Exchanges

  • Return Policy: Please review our Return Policy for detailed information regarding returns and exchanges. Generally, if you are not satisfied with your purchase, you must notify us within 7 days of receiving your order.
  • Refunds: Refunds, if applicable, will be processed using the original method of payment. Shipping charges are non-refundable.
  • Exchanges: Exchanges may be offered subject to product availability and the terms of our Return Policy.

9. Intellectual Property

All content on this website, including logos, images, text, and software, is the property of Trenics or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. User Conduct

You agree to use the Trenics website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict or inhibit anyone’s use of the website. Prohibited activities include, but are not limited to, transmitting harmful or offensive content and attempting to interfere with our website’s functionality.

If you submit any content to our Site, such as product reviews or comments, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media

11. Disclaimers and Limitation of Liability

  • Disclaimer: Our website and products are provided on an “as is” and “as available” basis without any warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
  • Limitation of Liability: In no event will Trenics be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Trenics and its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms and Conditions, your use of our Site, or your violation of any law or the rights of a third party.

13. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published by us on the Site, constitute the entire agreement between you and Trenics concerning your use of the Site and the purchase of products from us and supersede all prior and contemporaneous communications and proposals, whether oral or written

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following any modifications constitutes your acceptance of the revised terms.

15. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising out of or relating to these terms will be resolved through negotiation, and if necessary, through the courts of Nigeria.

16. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: [email protected]

  • WhatsApp: +234 907 157 3662

  • Address: Iba Housing Estate, Lagos, Nigeria.

By using the Trenics website and placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Last updated: 05-Mar-2025.