1. Introduction

At Trenics (“we,” “us,” or “our”), your privacy is paramount. This policy outlines how we collect, use, and protect your personal information when you visit www.trenics.com.ng or engage with our services. By using our site, you consent to the practices described below.

2. Information We Collect

We collect the following data to serve you effectively:

  • Personal Identification Information: This includes your name, email address, phone number, shipping address, billing address, and any other information you provide when creating an account, placing an order, or contacting us.
  • Payment Information: When you make a purchase, we collect necessary payment information such as credit/debit card details or bank transfer information. Please note that we use secure payment gateways, and we do not directly store your full payment card details on our servers.
  • Order Information: Details about the products you purchase, order history, and shipping information.
  • Device and Usage Information: Information about your device, browser type, IP address, operating system, referring website, pages you visit on our Site, and the dates and times of your visits.
  • Communication Information: Records of your communications with us, including emails, chat logs, and phone calls.
  • Marketing and Communication Preferences: Information about your preferences for receiving marketing communications from us.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your Browse activities on our Site. This helps us improve your user experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your information for various purposes, including:

  • Processing and Fulfilling Orders: To process your orders, arrange for shipping, and provide you with order updates.
  • Account Management: To create and manage your account, personalize your experience, and provide customer support.
  • Payment Processing: To securely process your payments for purchases.
  • Communication: To respond to your inquiries, provide customer service, and send you important notifications about your orders or our services.
  • Marketing and Promotions: With your consent, to send you promotional emails, newsletters, and information about new products, special offers, and other updates we think may be of interest to you. You can opt-out of these communications at any time.
  • Improving Our Site and Services: To analyze website usage, identify trends, and improve the functionality and content of our Site.
  • Security and Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our Site and your information.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Disclosure of Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We share information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, marketing and advertising partners and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them. 
  • Business Partners: We may share information with trusted business partners to offer you joint products or services or to conduct joint marketing activities, with your consent where required.
  • Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or third party involved.  
  • With Your Consent: We may share your information with other third parties with your explicit consent.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. You are encouraged to take steps to protect your personal information when online.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely dispose of it.

7. Your Rights Under the Nigeria Data Protection Regulation (NDPR)

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, update, or delete your data. To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and tailor marketing efforts. You can manage your cookie preferences through your browser settings, but disabling cookies may affect some website functionalities.

9. Third-Party Links

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

Last updated: 05-Mar-2025

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